The Quick List of Health & Safety in COCO-MAT Hotels!
- Please follow the H.D.M. (Hands-Distance-Mask) Rule.
- All rooms and common areas are continuously disinfected and cleaned with PureSpace system.
- Hand sanitizers are available in all hotel common areas and rooms.
- Masks are provided free of charge to our guests.
- Non-residents of the Hotels are not allowed in the premises.
- We serve your breakfast in your room.
- Gym and spa are not available till further governmental notice.
Disinfection in Rooms & Public Areas Details
All rooms and common areas of COCO-MAT Hotels are cleaned carefully using the technical fogging Pure Space system several times throughout the day. In addition, we use fully complied with the international standards cleaning products and the latest antibacterial and antiviral solutions.
Staff Training & Regulations
Our staff wears face masks and provides our customers with consumables, such as antibacterial hand sanitizers, masks and disposable gloves, if requested. We closely follow all the latest guidelines from the World Health Organization, the Greek Ministry of Health and the Ministry of Tourism, The Hellenic Chamber of Hotels and our staff is constantly trained on all latest about Covid19.
Check In & Hotel Communication
All reception areas are marked to keep the 1.5-meter distance rule that protects our customers during the check-in procedure or other occasions, such as activities or transfers arrangements. We suggest that all communications within the premises are carried out paperless.
We recommend doing all your payments via credit cards and contactless, for you to only have to come in touch with your disinfected key card from the reception desk.
Bookings & Cancellation
During these challenging times, we have made sure to be fully flexible with our bookings and cancellations policies. Please get in touch with the hotel you have booked directly for any matter regarding your reservation.
Breakfast & Other Areas
We suggest having your breakfast in your room. Our room service will be delighted to serve you. Breakfast-to-go boxes are also available. As for our restaurant and lobby areas, the placement of tables follows exactly the distances required by the authorities. The common areas must be occupied only by the maximum number of people permitted. You could enjoy any meal by reserving your table in advance.
Use of lift
Only guests living in the same room are allowed to use the lift at the same time, but we strongly recommend using the stairs, as the Stay-Natural motto of COCO-MAT Hotels suggests.